The building blocks of successful supplier onboarding

The building blocks of successful supplier onboarding

At Valtatech, our team has experience leading over 70 source to pay automation projects across the world – we’ve seen it and done it across every industry and organisation type. A key part of a source to pay solution implementation is the supplier onboarding process, if your supplier are successfully onboarded you are far more likely to get the efficiency and automation gains from transacting with those suppliers. In this article we cover the building block of successful supplier onboarding campaigns.

COLLECT DATA

Gather data on your current suppliers including:

  • Invoice volumes
  • Spend
  • Email contact details
  • Strategic Priority

Use this data to segment your suppliers into Top 10, High volume, medium volume and low volume groups.

CHOOSE ONBOARDING PATHWAYS

Based on your platform, identify the most appropriate channels for each supplier segment. This should be driven by what will lead to the highest level of automation and optimisation, appropriate for each segment.

PERSONALISE YOUR COMMUNICATIONS

Using the data you have on your suppliers and the most appropriate onboarding channels for them, send personalised comms to each segment. Use as much personalisation as possible, avoid “Dear Supplier” if you can.

CREATE AUTOMATED ONBOARDING FLOWS

Automate the onboarding process based on the pathway that the supplier chooses. For example if they select email, have an auto response that sends the email invoice instructions automatically.

TRACK YOUR PROGRESS

Make sure you track where each of your suppliers are in the onboarding process. Your onboarding progress gives you an indicator of what your risk is at go live with your suppliers. Focus on following-up with the high volume suppliers first then work your way through the priority list.

JUST IN TIME

Give suppliers notice that a change is coming, time to react and ask questions. This needs to be close enough to the change that it gets the priority it needs but not so close that they do not have time to respond. Send reminders leading up to go live and confirm when the cutover happens.

SUGGESTED COMMUNICATIONS TIMELINE

  • 4 months before go live

    Contact High volume suppliers

  • 6 weeks before go live

    Contact Medium and Low volume suppliers

  • 2 weeks before go live

    Confirm go live date

  • 1 week before go live

    Reminder

  • On launch day

    We're Live!

For Finance and Procurement leaders who want to get visibility and control of their spend, drive measurable business value and achieve efficiency through source to pay automation without disrupting their business operations. Contact us today!

how can we help you?

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Trusted by leading businesses across the region

We are source to pay automation experts with over 30 years of experience across the team and have been trusted partners of a number of leading organisations to deliver accounts payable automation and source pay solutions across APAC.

why our customers choose us

Our Focus on Business Value

Value is ultimately a common vision of what success looks like. It’s visibility. It’s savings. It’s user adoption. It’s compliance. It’s best practice. It’s all of that combined. It’s what we define, together, as our shared objective. Value is what we measure, what we strive for.

Partnership Approach

To help drive value, we work with you in an open and transparent way, we position ourselves alongside you every step of the way actively sharing both the risk and benefits with you – ensuring that we succeed together. That’s what we call partnership.

Source to Pay Expertise

Our team has over 30 year’s experience across successful Source to Pay transformations across the globe and have worked with some of the leading companies in a number of industries. We provide invaluable insights on how to ensure you are successful.