Customer Service Support/EDI Integration Specialist
Valtatech is always looking for talented individuals to join our team. Do you have great communications skills, perhaps a telesales experience, are an independent operator and want to take your career to a next level?
Project Location(s): Manila, Philippines
- Manage inbound/outbound calls and Email
- Take the extra mile to engage customers
- Provide accurate, valid and complete information by using the right methods/tools
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Follow communication procedures, guidelines and policies
- Proven customer support experience
- Excellent communication and presentation skills
- Strong phone contact handling skills and active listening
- Understanding of the basic formats and connections used with electronic invoicing and PO delivery (Preferred but not required)
- Have sufficient acumen and an understanding of EDI and integration solution landscape to effectively answer high-level questions.
- Willing to work in the night shift and rotating schedules including holidays
- Ability to use product knowledge to find solutions to customer problems without a script or knowledge article
- Ability to multi-task, prioritize, and manage time effectively