Help Desk Specialist

Help Desk Specialist

Valtatech is always looking for talented individuals to join our team. Do you have great communications skills, perhaps a telesales experience, are an independent operator and want to take your career to a next level?

Department: Operations
Project Location(s): Manila, Philippines

Responsibilities

  • Provide first level contact and convey resolutions to customer issuesTake the extra mile to engage customers
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Follow communication procedures, guidelines and policies
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilise excellent customer service skills and exceed customers’ expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvement

Requirements

  • Proven working experience in providing help desk support
  • Proficiency in English
  • Working knowledge of help desk software, databases and remote control
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation

Send Your Application

how can we help you?

Contact us for any enquiries,
our business representative will be happy to assist you.

Our partnership with Valtatech demonstrates CloudTrade’s commitment to extending our offering in the APAC marketplace.

Richard Manson
Commercial Director, Cloudtrade