Your search for worry-free RPA maintenance ends here.
No more breaking bots, no more hassle. We monitor your RPA automated processes, fix them if they break and ensure they run smoothly 24/7.
Get started with our RPA Run Management services today!
Run Management ensures that your RPA powered automated and business-critical processes can run smoothly, 24-7. More importantly, Run Management can handle incidents caused externally due to system or network errors and updates. This service ensures maximised uptime of Blue Prism and UiPath processes providing leading support for RPA in Australia.
Run Management improves the overall quality of automation, as processes must pass a validation review. Only audited processes are accepted to production.
Digital Workforce Run Management is available for our Robot as a Service and on-premise customers and for organisations who have built their RPA environment in-house or with another service provider.
No hidden cost
Run Management is available at different service levels, depending on your need for support, and by the hour. The total cost is fully transparent. There are no hidden costs – only a basic fee and process-specific charges. This process-specific fee will vary.
Wait do bots break?
Yes, RPA processes are susceptible to breaking frequently. According to blueprint, there are three main reasons why bots break or require maintenance:
- Changes to the user interface (UI) of the applications they interact with
- Changes to regulations, policies, or controls that impact the bots
- Missed requirements during the development process
Our recent webinar on RPA Maintenance outlined the different reasons why bots can break down. One of the key challenges that we see, particularly for RPA in Australia, is that businesses do not have the resources available to support their existing RPA processes AND continue to grow their RPA practice. According to recent research by Deloitte, only 3% of organisations have scaled their automations to beyond 50 production bots which has a huge impact on your overall business case for your RPA implementation.
RPA can deliver real measurable value to businesses and we have seen RPA in Australia grow enormously over the years but frequently we hear that businesses are not getting the return they were expecting and their RPA program is losing pace. We want to change the dynamic for businesses utilising RPA in Australia, free up their scare and expensive resources from maintenance to focus on development and focus adding value through their RPA program across the business.
This is why we introduced our RPA Maintenance and Management Service, we take on your the on-going support and maintenance of your bots ensuring your RPA processes are delivering on their original business case and providing measurable value for you. With a range of different support options to suit most budgets and requirements based on the importance of the processes and the service level agreements you require, we are sure we can help deliver on the promise of automation for businesses utilising RPA in Australia.
RPA maintenance Service ensures business continuity of critical processes. When these critical RPA processes fail there can be measurable impacts for businesses.
a GL/AP/Payroll process for a 50k FTE organisation did not run when it should?
Why Run Management?
The service covers the following areas:
such as incident and problem management. Run Management follows ISO 20000 processes and structure.
including element level changes to target applications
for newly automated processes regardless of the developing body
MANAGEMENT AND SCHEDULING
of the automated processes based on process SLAs.
Ready to get started and bring hours back to your business? Contact us today!