Your search for worry-free RPA maintenance ends here.

No more breaking bots, no more hassle. We monitor your RPA automated processes, fix them if they break and ensure they run smoothly 24/7.

Get started with our RPA Run Management services today!

Is your RPA journey losing speed?

Run Management ensures that your RPA powered automated and business-critical processes can run smoothly, 24-7. More importantly, Run Management can handle incidents caused externally due to system or network errors and updates. This service ensures maximised uptime of Blue Prism and UiPath processes providing leading support for RPA in Australia.

Quality assurance

Run Management improves the overall quality of automation, as processes must pass a validation review. Only audited processes are accepted to production.

Availability

Digital Workforce Run Management is available for our Robot as a Service and on-premise customers and for organisations who have built their RPA environment in-house or with another service provider.

No hidden cost

Run Management is available at different service levels, depending on your need for support, and by the hour. The total cost is fully transparent. There are no hidden costs – only a basic fee and process-specific charges. This process-specific fee will vary.

Wait do bots break?

Yes, RPA processes are susceptible to breaking frequently. According to blueprint, there are three main reasons why bots break or require maintenance:

  • Changes to the user interface (UI) of the applications they interact with
  • Changes to regulations, policies, or controls that impact the bots
  • Missed requirements during the development process

Our recent webinar on RPA Maintenance outlined the different reasons why bots can break down. One of the key challenges that we see, particularly for RPA in Australia, is that businesses do not have the resources available to support their existing RPA processes AND continue to grow their RPA practice. According to recent research by Deloitte, only 3% of organisations have scaled their automations to beyond 50 production bots which has a huge impact on your overall business case for your RPA implementation.

RPA can deliver real measurable value to businesses and we have seen RPA in Australia grow enormously over the years but frequently we hear that businesses are not getting the return they were expecting and their RPA program is losing pace. We want to change the dynamic for businesses utilising RPA in Australia, free up their scare and expensive resources from maintenance to focus on development and focus adding value through their RPA program across the business.

This is why we introduced our RPA Maintenance and Management Service, we take on your the on-going support and maintenance of your bots ensuring your RPA processes are delivering on their original business case and providing measurable value for you. With a range of different support options to suit most budgets and requirements based on the importance of the processes and the service level agreements you require, we are sure we can help deliver on the promise of automation for businesses utilising RPA in Australia.

Benchmark your RPA Program

Run Management

RPA maintenance Service ensures business continuity of critical processes. When these critical RPA processes fail there can be measurable impacts for businesses.

What if?

a GL/AP/Payroll process for a 50k FTE organisation did not run when it should?

1 downtime day 200000AUD
2 downtime days 400000AUD
3 downtime days 600000AUD
4 downtime days 850000AUD
5 downtime days 1200000AUD

Why Run Management?

The service covers the following areas:

RESOLUTION PROCESSES
such as incident and problem management. Run Management follows ISO 20000 processes and structure.

STANDARD CHANGES
including element level changes to target applications

QUALITY ACCEPTANCE
for newly automated processes regardless of the developing body

MANAGEMENT AND SCHEDULING
of the automated processes based on process SLAs.

Trusted by leading businesses across the region

We are process automation and transformation experts with over 30 years of experience across the team and have been trusted partners of a number of leading organisations to deliver process automation and transformation projects across APAC.

why our customers choose us

Our Focus on Business Value

Value is ultimately a common vision of what success looks like. It’s visibility. It’s savings. It’s user adoption. It’s compliance. It’s best practice. It’s all of that combined. It’s what we define, together, as our shared objective. Value is what we measure, what we strive for.

Partnership Approach

To help drive value, we work with you in an open and transparent way, we position ourselves alongside you every step of the way actively sharing both the risk and benefits with you – ensuring that we succeed together. That’s what we call partnership.

Automation Expertise

With over 30 year’s experience across successful process automation transformations across the globe, we have worked with some of the leading companies in a number of industries. We provide invaluable insights on how to ensure you are successful.

Get Started

Ready to get started and bring hours back to your business? Contact us today!