Customer Services and Solution Support

Valtatech Managed Services

Our team has over 30 year’s experience across successful Source to Pay transformations across the globe. Through our Source to Pay solutions we can deliver a range of services to ensure that your transformation is successful:

Customer Services and Solution Support – Did you know that more than 60% of the customer service activity can be automated via technology? Customer services delivered using our best in class automation tools and delivery centre in the Philippines will improve your customer satisfaction whilst offering enormous cost and efficiency benefits.

Vendor Data Management – At least two-thirds of financial audits will comment on supplier data accuracy, reduce your risk profile and let us manage your master vendor data. With expertise in data management and supplier engagement, we can ensure that your vendor data gets accurate and stays accurate.

SMARTsourcing – We have a framework in place to optimise the sourcing of resources for every back-office process and task. Typically, the end result is high value-add roles insourced and transactional tasks outsourced offshore or automated by software robots. We call this SMARTsourcing: sourcing the most efficient method to address every back-office activity.

E-invoicing and AP Automation – To support your source to pay transformation and free up your resources for higher value, less transactional tasks we can provide on-going systems, technology and resources to enable your business to support e-invoicing and automate your accounts payable processes.

Business Change Management – With experience in over 70 transformation projects we understand change management, augmenting your team we can provide business change specialists to ensure business-wide, successful adoption of your source to pay transformation.

Procurement Category Intelligence – With the support of quality market intelligence data, procurement can build a stronger position in negotiations, manage risks and make data-driven sourcing decisions in key category areas. Our Procurement category intelligence services can support your business to get the best deals possible.

Companies we have worked with

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How do I get started?

We’re really passionate about making sure that you are driving measurable value from your source to pay processes and technology – we’d love to have a chat. Book in a consultation today!