Case Studies
HammondCare Source to Pay Implementation Case Study
February 22, 2024
Last year (2020), Australian national health and aged care provider, HammondCare, which cares for more than 28,000 people across 60 locations, supported by about 4,500 staff and up to 1000 volunteers, undertook a review of their critical business operations, including procurement and payments, to enable better cost control, drive efficiencies, and increase its management team’s visibility over the organisation’s spending.
The Sydney-headquartered independent Christian charity identified its existing procurement and invoicing systems as being no longer fit-for-purpose, and in need of modernisation, and decided to migrate those systems to the cloud to better serve its customers, partners, and growing team of in-home care providers and cut down on manual processing.
Valtatech has helped HammondCare to successfully make the move to the cloud within six months, while enabling the charity to utilise new and improved functionality within their source to pay processes including:
- Additional procurement functionality automating and streamlining the RFQ process
- Requisition workflows which are configured for delegation of authority
- Providing workflows for spend exception/approval management
What has been achieved in their accelerated implementation so far?
What has been the most impactful change so far in your transformation?
How has this helped HammondCare fight against invoice fraud?
How did HammondCare get buy-in across the organisation for their transformation?
Why is spend visibility and control so important today?
How has the purchase approval process changed for individual sites?
What activities did HammondCare undertake to help manage the change?
How have smaller suppliers been impacted by the new system and process?
Results
- Moved to cloud in 6 months
- Automation and streamlining of the RFQ process
- Enable eInvoicing across the organisation
- Minimal business discruption during transition
Valtatech has also implemented its own eInvoicing solution, which has enabled HammondCare, in addition to its customers and partners, to adopt paperless eInvoicing, rather than submitting handwritten or scanned PDF invoices. Enabling greater invoice automation options to onboard their supplier base, lowering the manual work required to build to process invoices through eInvoicing / PDF invoicing.
The new system will also reduce the possibility of fraud and allow more customers, partners, and suppliers to transact with HammondCare safely and securely. The changes have already had a major impact on the care provider, Helping its procurement operation to drive down costs and increase cost savings by enabling purchasing teams to rationalise suppliers, negotiate better deals, and reduce negotiable spend.
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