Thought Leadership

Live Chat Automation Outsourcing

September 01, 2017

Live Chat Automation Outsourcing

Live chat is booming, and you want it for your ecommerce site. But have you thought about your live chat operators and what to consider when setting them up?

Online businesses are increasingly recognising the value and more customers than ever are saying it is their preferred communication channel.

The benefits of live chat are well established. When used correctly, these systems help give customers the instant information they crave. This helps build trust in your company while also minimizing the costs associated with building out fully-fledged customer service departments.

To drive conversions with live chat, you need a combination of automation and genuine, helpful person-to-person conversations with your customers. Live chat automation involves everything from initiating conversations based on simple triggers to implementing an AI-driven chatbot to mimic human chat behavior.

The appropriate applications of automation for your business may vary depending depending on the complexity of your live chat needs as an organization.

We can help Identify the right live chat solution for your company and your customers, then find ways to automate the process to make your systems even more efficient. Test regularly, and you’ll enjoy all the benefits of a live chat solution that makes website visitors feel heard and that translates to more conversions for your business.

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